nda
Banking support chatbot
Leveraging OpenAI's GPT-3 for enhanced customer service beyond operating hours
Problem
A financial services company sought to extend its support beyond regular business hours by implementing an AI-powered chatbot. The challenge lay in addressing customer inquiries during off hours, in various formats and without human intervention, while maintaining high accuracy and access to information.
Solution
Our approach involved a phased strategy, beginning with a proof of concept focused on a narrow use case and expanding to cover a wider array of data. Rigorous testing highlighted OpenAI's GPT-3 Davinci-003 model as the optimal choice. Starting with a Minimal Viable Product (MVP), Phase 1 concentrated on known questions and data extraction from a predefined source. Phase 2 involved generating synthetic data to accommodate diverse chatbot process flows, encompassing multiple versions of FAQs, and culminating in model fine-tuning.
Project details
- NLP
- Synthetic data generation
- Model fine-tuning
- Chatbot Integration
41 weeks
U.S
2023
